At Jonesroadbenuty, we take your privacy as seriously as we take the purity of our clean beauty products. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our customer service. By using our services, you consent to the practices described below—we’ll always be transparent about how we handle your data, with no hidden fine print.

1. Information We Collect

We only collect information that’s necessary to provide you with a seamless, personalized clean beauty experience. This information falls into two categories: information you provide directly and information we collect automatically.

1.1 Information You Provide

When you engage with our website or services, you may choose to share:

  • Personal Identifiable Information (PII): Name, email address (e.g., for order confirmations or customer service), shipping/billing address, phone number (optional, for delivery updates), and payment details (e.g., credit card info—note: we never store full payment details; this data is processed securely by our third-party payment partners).
  • Order-Related Information: Details about products you purchase (e.g., Uber-black mascara, peppermint lip gloss), order history, and preferences (e.g., favorite product categories, if you opt to share).
  • Communication Data: Messages you send to our customer service team (via [email protected]), feedback, or questions—we keep these to resolve issues and improve our services.

1.2 Automatically Collected Information

When you browse our website, we may collect non-personal data to enhance your experience and analyze site performance:

  • Device & Browser Details: Type of device (e.g., smartphone, laptop), browser name, operating system, and IP address (used to approximate location for shipping estimates, not to identify you personally).
  • Browsing Activity: Pages you visit, time spent on each page, products you view or add to cart, and links you click—this helps us optimize our website layout and recommend relevant clean beauty products.
  • Cookies & Similar Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., saved shipping addresses, language settings) and track browsing activity. You can disable cookies in your browser settings, but this may limit some features (e.g., personalized product recommendations).

2. How We Use Your Information

We use your data for specific, legitimate purposes—never for unrelated reasons. Here’s how we put it to use:

  • Process & Fulfill Orders: To confirm your purchase, ship products to your address, and send order updates (e.g., “your peppermint lip gloss has shipped”).
  • Provide Customer Service: To respond to your inquiries, resolve issues (e.g., damaged items, missing orders), and follow up on your feedback (via [email protected]).
  • Personalize Your Experience: To recommend clean beauty products that match your preferences (e.g., if you bought Uber-black mascara, we may suggest complementary lash serums) and remember your settings for future visits.
  • Improve Our Products & Services: To analyze trends (e.g., which products are most popular), fix website bugs, and develop new clean beauty items that meet customer needs.
  • Comply with Legal Obligations: To adhere to laws and regulations (e.g., keeping order records for tax purposes, verifying age for products with age restrictions—if applicable).

3. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who help us deliver our services—and these partners are required to protect your privacy. Here are the exceptions:

  • Third-Party Service Providers:
  • Payment Processors: Companies like Stripe or PayPal, who handle payment transactions securely (they only receive the data needed to process payments, not your full order history).
  • Shipping Partners: Carriers like USPS or DHL, who need your shipping address to deliver your orders.
  • Website & Analytics Tools: Providers like Google Analytics (to analyze browsing activity) or Shopify (to host our website)—these tools are contractually obligated to not use your data for their own purposes.
  • Legal Requirements: We may share your information if required by law (e.g., a court order, subpoena) or to protect our rights (e.g., preventing fraud or unauthorized use of our website).
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner—but they will be bound by this Privacy Policy.

4. How We Protect Your Information

We use industry-standard security measures to keep your data safe from unauthorized access, use, or disclosure:

  • Secure Storage: Personal information (e.g., email addresses, shipping details) is stored on encrypted servers with restricted access—only authorized Jonesroadbenuty team members can access this data, and only for work-related purposes.
  • Payment Security: As mentioned, we never store full payment details. Our payment partners use PCI DSS (Payment Card Industry Data Security Standard) compliance to protect your financial information.
  • Data Minimization: We only collect what we need—we don’t keep unnecessary data, and we delete or anonymize information once it’s no longer useful (e.g., old order records that are no longer required for legal or customer service purposes).
  • Regular Audits: We periodically review our security practices to identify and fix potential vulnerabilities, ensuring we stay up-to-date with the latest privacy protection standards.

5. Your Privacy Rights

You have control over your personal information—and we make it easy to exercise these rights. Depending on your location (e.g., EU under GDPR, California under CCPA), you may be entitled to:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history, contact details).
  • Correct Inaccuracies: Ask us to update or fix any incorrect information (e.g., a misspelled name or outdated shipping address).
  • Delete Your Data: Request that we delete your personal information (except for data we’re required to keep by law, like tax records).
  • Opt Out of Marketing: If we ever send promotional emails (e.g., new product launches, sales), you can unsubscribe at any time using the “unsubscribe” link in the email.
  • Withdraw Consent: If you previously consented to certain data uses (e.g., cookies), you can withdraw consent by adjusting your browser settings or contacting us.

To exercise any of these rights, email us at [email protected] with your name, contact information, and a clear description of your request. We’ll respond within 30 days (or as required by local law) to confirm and fulfill your request.

6. Children’s Privacy

Our website and clean beauty products are intended for adults (18+). We do not knowingly collect personal information from children under the age of 13. If we learn that we’ve collected data from a child under 13, we will delete it immediately. If you believe a child has provided us with information, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in laws, our services, or best practices. When we make changes, we’ll post the revised policy on our website with a new “last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your privacy. If we make significant changes (e.g., new ways of collecting data), we may also notify you via email (if you’ve provided one).

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please reach out to us:

We’re committed to addressing your privacy concerns promptly and transparently—just like we do with all aspects of your clean beauty journey.