At Jonesroadbenuty, we want your clean beauty essentials—from our Uber-black mascara to our peppermint lip gloss—to reach you quickly and safely. This Shipping Policy outlines our delivery options, timelines, costs, and guidelines to keep you informed every step of the way. By placing an order on our website, you agree to the terms below.
1. Shipping Eligibility & Coverage
We currently offer shipping to the following locations, with plans to expand our reach to more regions soon:
- Domestic Shipping: All 50 states in the United States (including Alaska, Hawaii, and Puerto Rico).
- International Shipping: Select countries (a full list is available at checkout; if your location isn’t listed, please email [email protected] for updates on future availability).
Note: We cannot ship to P.O. boxes, APO/FPO addresses, or international territories not listed at checkout. If you provide an ineligible address, your order may be delayed or canceled, and we’ll notify you via email to resolve the issue.
2. Order Processing Time
Before your order ships, we need time to process, pack, and verify your clean beauty products (to ensure they’re in perfect condition for you).
- Standard Processing: Most orders are processed within 1–2 business days (Monday–Friday, excluding major holidays like Thanksgiving, Christmas, and New Year’s Day).
- Peak Periods: During high-demand times (e.g., Black Friday, holiday sales, new product launches), processing may take up to 3 business days—we’ll post updates on our website if delays are expected.
- Order Verification: For security purposes, we may contact you to confirm order details (e.g., billing address, payment information) before processing. This helps prevent fraud and ensures your order reaches the right person.
3. Domestic Shipping Options, Timelines & Costs
We offer three domestic shipping options to fit your needs, with costs calculated based on your order total and delivery location (you’ll see the exact cost at checkout):
3.1 Standard Shipping
- Delivery Timeline: 3–7 business days after processing.
- Cost: Free for orders over \(50 (before taxes); \)4.99 for orders under $50.
- Carriers: USPS First Class or UPS Ground (we’ll choose the most efficient carrier for your location).
3.2 Expedited Shipping
- Delivery Timeline: 2–3 business days after processing.
- Cost: $9.99 (no minimum order required).
- Carriers: USPS Priority Mail or UPS 2nd Day Air.
3.3 Overnight Shipping
- Delivery Timeline: 1 business day after processing (orders must be placed by 12:00 PM ET to qualify for next-day delivery; orders placed after this time will ship the next business day).
- Cost: $19.99 (no minimum order required).
- Carriers: USPS Priority Mail Express or UPS Next Day Air.
Note: Delivery timelines are estimates and may be delayed by carrier issues (e.g., weather, high volume) or address errors—we’ll notify you if we anticipate a delay beyond the estimated window.
4. International Shipping Options, Timelines & Costs
For eligible international locations, we offer the following shipping options (costs and timelines vary by country; you’ll see details at checkout):
4.1 International Standard Shipping
- Delivery Timeline: 7–14 business days after processing (may take longer for remote locations or due to customs clearance).
- Cost: Calculated based on order weight and destination (starting at $14.99).
- Carriers: USPS International Priority or DHL eCommerce.
4.2 International Express Shipping
- Delivery Timeline: 3–5 business days after processing (faster customs clearance priority).
- Cost: Calculated based on order weight and destination (starting at $29.99).
- Carriers: DHL Express or FedEx International Priority.
Important International Notes:
- Customs & Duties: International orders may be subject to customs fees, taxes, or duties imposed by your country’s government. These charges are the responsibility of the recipient (Jonesroadbenuty does not cover or collect these fees). We recommend checking with your local customs office to understand potential costs before ordering.
- Customs Documentation: We include all required documentation (e.g., commercial invoice) with international orders to facilitate smooth clearance. If customs requests additional information, we’ll assist you via email.
- Restrictions: Some countries have restrictions on beauty products (e.g., certain ingredients). We’ll notify you if your order contains an item that can’t be shipped to your location, and we’ll issue a full refund for that item.
5. Order Tracking
Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a link to monitor your package’s progress (you can also track your order by logging into your Jonesroadbenuty account, if you created one).
- Domestic Orders: Tracking updates are typically available within 24 hours of shipping.
- International Orders: Tracking updates may take 48–72 hours to appear (due to cross-border processing).
If your tracking link isn’t working or shows no updates after 3 days, please email [email protected] with your order number—we’ll help resolve the issue.
6. Missing, Lost, or Delayed Orders
We want to ensure your order arrives safely. Here’s how we handle common shipping issues:
6.1 Missing Orders
If you don’t receive your order by the end of the estimated delivery window:
- Domestic Orders: Wait 2 extra business days (carriers sometimes mark packages as delivered early or late). If it still doesn’t arrive, email us with your order number and tracking number.
- International Orders: Wait 5 extra business days (due to potential customs delays). If it still doesn’t arrive, email us with your order number and tracking number.
We’ll investigate with the carrier and, if the package is confirmed missing, we’ll either reship your order for free or issue a full refund (your choice).
6.2 Lost Packages
If the carrier confirms your package is lost in transit:
- We’ll automatically offer to reship your order or issue a full refund—no additional steps required from you.
6.3 Delayed Orders
If your order is delayed beyond the estimated timeline (e.g., due to weather, carrier volume):
- We’ll send you an email update with a new expected delivery date. If the delay exceeds 5 business days (domestic) or 10 business days (international), we’ll offer a 10% discount on your next order as a thank-you for your patience.
7. Address Changes & Cancellations
We process orders quickly, so address changes and cancellations are only possible within 1 hour of placing your order:
- Address Changes: Email [email protected] with your order number and the corrected address. We’ll update it if the order hasn’t shipped yet.
- Cancellations: Email [email protected] with your order number and “Cancel Order” in the subject line. If the order hasn’t shipped, we’ll cancel it and issue a full refund within 2–3 business days.
Once an order has shipped, we cannot change the address or cancel it—you’ll need to follow the return process (see our Refund Policy) if you receive the package at the original address.
8. Shipping for Fragile Items
Many of our clean beauty products (e.g., glass bottles for serums, powder compacts) are fragile. We take extra care to pack them with bubble wrap, tissue paper, and sturdy boxes to prevent damage during transit. If a fragile item arrives damaged, please follow the steps in our Refund Policy to request a replacement or refund.
9. Contact Us for Shipping Questions
If you have questions about your order’s shipping status, shipping costs, or international delivery, please email us at [email protected] with your order number. We’ll respond within 24 hours to assist you.
Our Shipping Promise
At Jonesroadbenuty, we know waiting for your clean beauty essentials can be tough—so we work hard to get your order to you as quickly and safely as possible. We’re committed to transparency about shipping timelines and costs, and we’ll always go the extra mile to resolve any issues that arise.
Thank you for choosing Jonesroadbenuty—we can’t wait for you to enjoy your new clean beauty finds!