By placing an order on the Jonesroadbenuty website (hereinafter “the Site”), you (hereinafter “the Customer”) agree to be bound by these Terms of Purchase. These terms govern the purchase of all clean beauty products, including but not limited to our Uber-black mascara and peppermint lip gloss, and outline the rights, responsibilities, and obligations of both the Customer and Jonesroadbenuty (hereinafter “the Company”). Please read these terms carefully before completing your purchase.

1. Order Placement & Confirmation

1.1 Order Submission

When you submit an order on the Site, you are making a binding offer to purchase the selected products at the listed prices (in USD, as specified in Section 4). The Company reserves the right to accept or reject your order at its sole discretion, including but not limited to cases where:

  • Product information (e.g., price, description, availability) contains errors;
  • Products are out of stock or discontinued;
  • There is suspicion of fraudulent activity (e.g., unauthorized payment methods, incorrect shipping details).

1.2 Order Confirmation

Upon successful submission of your order, you will receive an automated email acknowledging receipt of your order (hereinafter “Order Acknowledgment”). This email does not constitute acceptance of your order. The Company will send a second email (hereinafter “Order Confirmation”) once your order has been processed and accepted, which will include your order number, product details, shipping information, and total amount due. The contract between the Customer and the Company is formed only upon the 发送 of the Order Confirmation.

2. Shipping & Delivery

2.1 Processing & Shipping Time

  • Order Processing: The Company will process your order within 1–3 business days of receiving the Order Confirmation (excluding major holidays, where processing may be delayed by 1–2 additional days).
  • Delivery Timeline: Regardless of your shipping destination (domestic or international), the estimated delivery time after order processing is 6–12 business days. This timeline is an estimate and may be extended due to factors beyond the Company’s control, such as customs clearance delays (for international orders), weather conditions, or carrier disruptions. The Company will notify you promptly if a significant delivery delay is anticipated.

2.2 Shipping Terms

  • Global Free Shipping: The Company offers free shipping for all orders worldwide, with no minimum order value required. No additional shipping fees will be added to your order total at checkout.
  • Shipping Carriers: The Company will select a reputable shipping carrier (e.g., USPS, DHL, UPS) based on your destination to ensure timely and secure delivery. Tracking information for your order will be provided via email once your package has shipped (see Section 2.3).

2.3 Order Tracking

After your order is shipped, the Company will send a shipping confirmation email containing a unique tracking number and a link to monitor the status of your delivery. You may use this tracking number to check the progress of your package at any time. If tracking information is not updated within 3 business days of the shipping confirmation, please contact the Company at [email protected] with your order number for assistance.

2.4 Delivery Responsibilities

The Company is responsible for ensuring your order is shipped to the address provided at checkout. The Customer is responsible for providing accurate and complete shipping information (e.g., street address, city, postal code, contact phone number). The Company will not be liable for delivery delays, lost packages, or non-delivery caused by incorrect or incomplete shipping information provided by the Customer. Once the carrier confirms delivery of your package to the provided address, responsibility for the package transfers to the Customer.

3. Returns & Refunds

3.1 Return Eligibility & Period

  • The Customer may request a return of any unused, unopened, and undamaged products within 60 days of the delivery date. Products that have been used, tested, or damaged due to customer negligence (e.g., broken packaging from mishandling) are not eligible for return.
  • Final sale items (clearly marked as “Final Sale” on the product page) are non-returnable and non-refundable.

3.2 Return Process

To initiate a return:

  1. Email the Company at [email protected] with your order number, the name and SKU of the product(s) to be returned, and a brief reason for the return.
  2. The Company will review your request within 24 hours and, if approved, send you a pre-paid return label (free of charge, consistent with global free shipping policies) and detailed return instructions.
  3. Package the eligible product(s) securely in their original packaging (with tags, seals, or boxes intact) and ship them back to the Company using the provided return label. Include a copy of the Order Confirmation or a note with your order number inside the package to ensure proper identification.

3.3 Refund Processing

  • Once the Company receives and inspects the returned product(s) (typically within 3–5 business days of delivery to the Company’s warehouse), it will verify eligibility for a refund.
  • Approved refunds will be issued to the original payment method used for the purchase, and the refund processing time is 5–10 business days from the date of inspection. The Company will send a refund confirmation email once the refund has been initiated.
  • Refunds will cover the full purchase price of the returned product(s) (in USD). No additional fees (e.g., restocking fees) will be deducted from the refund amount.

4. Pricing & Payment

4.1 Currency & Pricing

All product prices on the Site are displayed and charged in United States Dollars (USD). The Company reserves the right to modify product prices at any time, but such changes will not affect orders for which an Order Confirmation has already been sent.

4.2 Payment Methods

The Site accepts major payment methods, including but not limited to credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. By providing payment information, you represent and warrant that you are authorized to use the selected payment method and that the information provided is accurate and complete.

4.3 Payment Security

The Company uses industry-standard encryption technology to protect your payment information during transmission. The Company does not store full payment details (e.g., credit card numbers) on its servers; all payment processing is handled securely by third-party payment service providers that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.

5. Product Information & Availability

5.1 Product Descriptions

The Company makes every effort to ensure that product descriptions, images, and specifications (e.g., ingredients, shades, sizes) on the Site are accurate and up-to-date. However, the Company does not warrant that such information is error-free, and slight variations may occur between the product image on the Site and the actual product (e.g., due to differences in screen resolution).

5.2 Product Availability

Product availability is indicated on the Site at the time of order placement. The Company reserves the right to limit the quantity of products per order and to discontinue products at any time. If a product becomes unavailable after the Order Confirmation has been sent, the Company will notify the Customer promptly and offer a full refund or a replacement product (if available) of equal value, at the Customer’s choice.

6. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits, inconvenience) arising out of or in connection with the purchase, use, or delivery of products, even if the Company has been advised of the possibility of such damages. The Company’s total liability to the Customer for any claim arising from these Terms of Purchase shall not exceed the total amount paid by the Customer for the affected order.

7. Modifications to These Terms

The Company reserves the right to modify these Terms of Purchase at any time. Any changes will be posted on the Site with a revised “last updated” date. By continuing to use the Site and make purchases after the changes take effect, you agree to be bound by the updated terms. We recommend reviewing these terms periodically for any updates.

8. Governing Law & Dispute Resolution

These Terms of Purchase shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these terms or the purchase of products shall first be resolved through good-faith negotiation between the Customer and the Company. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in New York, New York, in accordance with the rules of the American Arbitration Association (AAA), and the decision of the arbitrator shall be final and binding on both parties.

9. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact the Company at:

By completing a purchase on the Site, you acknowledge that you have read, understood, and agreed to all provisions of these Terms of Purchase.